Return & Refund Policy

At ShatarStudio, we want every order to put a smile on your face. Because our products are made-to-order through a print-on-demand process, our return policy is a little different from a traditional store. Please read the details below so you know exactly what to expect. Questions? Email us anytime at Info@shatarstudio.com.

Our Made-to-Order Policy

Every ShatarStudio item is printed and produced specifically for you after you place your order. Because of this, we do not accept returns or exchanges for buyer’s remorse, change of mind, or incorrect size selection. We encourage you to review product descriptions and size charts carefully before ordering.

When We Accept Returns & Refunds

We gladly offer a replacement or refund if your order arrives damaged, defective, or incorrect. This includes printing errors, the wrong item, or items that arrive flawed or damaged in transit. To be eligible, you must contact us within 14 days of delivery.

How to Request a Replacement or Refund

  1. Email us at Info@shatarstudio.com within 14 days of receiving your order.
  2. Include your order number and a brief description of the issue.
  3. Attach clear photos of the damaged, defective, or incorrect item.
  4. Our support team will review your request and respond within 1–2 business days.

Once approved, we’ll arrange a free replacement or issue a refund to your original payment method — no need to ship the faulty item back unless we specifically request it.

Refund Processing

Approved refunds are processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Order Cancellations

Because production begins quickly, we can only cancel or change orders within a short window after purchase. If you need to cancel or update an order, email us right away at Info@shatarstudio.com. Once an item has entered production, it can no longer be canceled.

Non-Returnable Situations

  • Wrong size or color ordered by the customer.
  • Change of mind after the order is placed.
  • Issues reported more than 14 days after delivery.
  • Items damaged through normal wear, improper washing, or misuse.

Need Help?

We’re a small team that genuinely cares about your experience. If anything isn’t right with your order, reach out to Info@shatarstudio.com and we’ll make it right. You can also review our Shipping Policy and FAQ for more information, or head back to the shop to keep browsing.